Stakeholder Engagement Practices | Gazprom Group's Social Impact Report

Stakeholder	Stakeholder interests	Stakeholder engagement
Shareholders and investors PJSC Gazprom is Russia’s largest joint stock company. Minority shareholders hold 49.8% of shares in PJSC Gazprom. The Gazprom Group is the largest borrower in the Russian public debt market. PJSC Gazprom pays special attention to improving the efficiency of its corporate governance framework and complying with the listing rules of Russian stock exchanges. Material topics 2, 4, 12	Development of the Gazprom Group’s business and growth of its capitalization Consistently solid dividends Respect for shareholder rights Disclosure of key information on the Group’s operations In 2024, the Gazprom Group disclosed consolidated IFRS financial statements for 2023 and the six and nine months of 2024 without exceptions provided for by the Russian Government’s decree No. 1102Russian Government decree No. 1102 On the Specifics of Disclosure and/or Provision of Information Subject to Disclosure and/or Provision in Accordance with Federal Law On Joint-Stock Companies and the Federal Law On the Securities Market dated July 4, 2023.. Despite being included in the list of companies entitled to define disclosure scope independently in accordance with decree No. 903Decree No. 903 of the President of the Russian Federation On the Temporary Procedure for Disclosure and Provision of Information by Certain Russian Business Entities dated November 27, 2023. of the President of the Russian Federation, PJSC Gazprom did not exercise this right to limit reporting disclosures.	Key engagement channels Holding General Shareholders Meetings Communications with heads of business units involved in the Corporate Secretary function A permanent hot line (telephone) for shareholders, review of written queries Developing PJSC Gazprom’s official website: adding pages on ADR conversion and Eurobond exchange along with other important information Engagement of private investors. PJSC Gazprom promotes its profiles in specialized social networks and investor communities, such as Pulse (T-Investments), Profit (BCS) and Smart-Lab Transactions on the Russian debt market Dialog with rating agencies PJSC Gazprom offers information support to all its shareholders as required by applicable laws. Engagement cases and results in 2024 The program to replace Eurobonds held by investors through Russian depositories is completed, with 97.4% of securities replaced since its start in 2022. Excluding replacement bonds, Gazprom Capital successfully placed conventional bond issues worth RUB 260 billion in 2024. Expert RA and ACRA reaffirmed PJSC Gazprom’s top credit rating. PJSC Gazprom’s shares ranked among the most sought-after securities with private investors as of the year-end. PJSC Gazprom’s channel in Pulse, the largest social network for investors, moved up one position to rank among the top four most popular in terms of subscribers (83,700 people). For more details on PJSC Gazprom’s share capital, see Gazprom Annual Report 2024.
Media The Gazprom Group makes up-to-date and reliable disclosures to the general public about its operations. As media plays an important role in such disclosures, the Group maintains a continuous dialog with its representatives. Material topic 10	Quick, reliable and comprehensive updates on the Gazprom Group’s operations	Key engagement channels Press releases and news stories Briefings, media scrums, management interviews Press tours to the Gazprom Group’s production sites Explanations, comments, and answers to journalists’ questions Participation in joint projects with the media Holding of events for representatives of the blogger community Implementation of the Gazprom Group’s own special projects Engagement cases and results in 2024 Over 12 thousand materials on the Group’s activities released. 18 interviews with the top executives of Gazprom Group entities published. Over 40 trips for journalists to the Gazprom Group’s production assets and facilities organized.
Local communities, including indigenous minorities Gazprom Group entities operate in all Russian regions, employ local residents, and procure products and services from local businesses. Material topics 10, 18	Local infrastructure development New jobs Local business development Social investments and charity programs High level of process and environmental safety in the Gazprom Group entities	Key engagement channels Participation in city and region development programs Open public hearings (including on environmental impact assessment) Charity Volunteer activities in the regions of operation Support of indigenous minorities Engagement cases and results in 2024 The Group supported indigenous minority holidays in the Yamalo-Nenets Autonomous Area. Targeted aid provided to over 200 nomadic families in the Yamalo-Nenets Autonomous Area. 38 indigenous northern minority representatives requested medical assistance in the facilities of Bovanenkovskoye and Kharasaveyskoye fields. 39 public hearings with indigenous minorities held. More than 270 thousand people can enjoy the sports facilities built in 2007–2024 as part of the Gazprom for Children project. Over 2,700 jobs were created by facilities built as part of the Gazprom for Children project in 2022–2024. For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.
Educational and scientific institutions To maintain its technological leadership and strengthen the country’s scientific and technical potential, the Gazprom Group invests in science and education and cooperates with universities and research institutions. Material topics 7, 9	Obtaining financial and other types of support for research and development Internships and traineeships for students and teachers at the Gazprom Group entities Joint educational programs	Key engagement channels Participation in industry events for young scientists, specialists and students of Russian and international universities, school students Implementation of Gazprom Classes at schools, opening of specialized departments in Russian universities Work experience practice for students of secondary vocational education institutions and higher education institutions at the Gazprom Group entities Internship programs for academic staff at production facilities Support of research institutions in medicine and healthcare Engagement cases and results in 2024 The Group held the Student Olympiad of Gazprom bringing together 4,700 participants from Russia and 30 other countries. Gazprom Classes rolled out to another region, which brought their number to 45. A forum welcoming 132 Gazprom Classes students was conducted at an operating field. 11,929 school students and 7,720 vocational school students completed internship at the Gazprom Group entities.
NGOs Public organizations and charitable foundations implement environmental protection and biodiversity conservation programs, organize cultural and education campaigns, and provide support to vulnerable groups. The Group supports their efforts as they are a major driving force behind sustainable development. Material topics 3, 10	Receiving charitable support from the Gazprom Group entities Taking into account the opinions of local communities, including indigenous minorities, on the Gazprom Group’s new projects Joint charity and volunteering initiatives	Key engagement channels Financial support for charitable, environmental and other initiatives of NGOs Open public hearings Joint biodiversity conservation projects in the Arctic Participation of the Gazprom Group employees and their families in joint volunteer campaigns and events Engagement cases and results in 2024 PJSC Gazprom provided charitable assistance in response to requests from people, covering the costs of medical examinations, treatment, and related expenses, including travel to the treatment location, accommodation, caregiver service, and rehabilitation. For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.
Government authorities, including market regulators The Government, PJSC Gazprom’s largest shareholder, controls more than 50% of its shares. The Gazprom Group takes into account the interests of the state and makes a significant contribution to the country’s development. Material topics 1, 2, 4, 6	Russia’s energy security Gas infrastructure expansion and development in Russian regions Development of the national oil and gas industry, import substitution Gazprom Group’s participation in international cooperation	Key engagement channels Agreements with regions of the Russian Federation Intergovernmental commissions with other countries Participation in events hosted by the government and specialist non-profit and industry organizations: parliamentary hearings, councils, round tables and task force meetings Submission of data to federal authorities Participation in the development of roadmaps Joint drills and trainings Engagement cases and results in 2024 The Company participated in committee meetings of the State Council of the Russian Federation on energy- and industry-related matters. Gazprom took part in the meetings of the Federal Gas Infrastructure Expansion Headquarters. We cooperated with regional governments and administrations of Siberia and the Russian Far East as part of task forces supervising PJSC Gazprom’s investment projects to develop the Eastern Gas Supply System. The Company signed 81 cooperation agreements with Russian regions. The Company signed a cooperation agreement with the Kaliningrad Region government on gas supply, gas infrastructure expansion, developing the NGV fuel market, and implementing major projects on October 10, 2024. For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.
Local authorities The Gazprom Group places a special emphasis on the development and safety of communities where the Gazprom Group entities operate, cooperates with local authorities, and supports their initiatives. Material topics 1, 3, 6	Entering into cooperation agreements with the Gazprom Group entities Obtaining financial and organizational support for social and cultural initiatives	Key engagement channels Presentations on the Gazprom Group’s activities to senior local government officials Cooperation agreements Financial support of municipal initiatives Joint drills and trainings Engagement cases and results in 2024 Gazprom signed cooperation agreements with municipality administrations in the regions of operation, including the towns of Noyabrsk and Gubkinsky, Purovsky District (Yamalo-Nenets Autonomous Area), Lensky Disctrict and several settlements at the Republic of Sakha (Yakutia), and Sobolevsky District (Kamchatka Territory).
Personnel Personnel is the Group’s greatest asset. The Gazprom Group provides them with decent remuneration and social benefits, ensures workplace safety, offers development and training opportunities, respects their opinions and considers their interests in decision-making. Material topics 5, 6, 7, 8, 16	Decent remuneration and social benefits Comfortable and safe working conditions Training, development, and career progression Equal rights and opportunities Protecting the rights of employees and contractors to safe labor, ensuring process safety at the Gazprom Group’s facilities	Key engagement channels Conferences Workshop meetings Regular meetings of workforce with the management Skills upgrading programs Sports contests Corporate events for the Gazprom Group’s employees The Gazprom Group’s websites Engagement cases and results in 2024 33,100 employees received housing benefits in the form of mortgage subsidies. 170 thousand people spent time at the Gazprom Group’s health resorts. 11,929 school students and 7,720 vocational school students completed internship with the Gazprom Group entities. The Gazprom ID Unified Interaction Platform (GID UIP) covers over 360 thousand registered users. The Gazprom Spartakiada Games took place bringing together 2 thousand participants. Zonal Fakel Festival tours featured participants from 43 subsidiaries. A forum for 200 corporate volunteers from 90 Group entities was organized. For more details on engagement cases and results in 2024, see the Gazprom Group's People section.
Business partners (including suppliers, contractors, strategic international partners) Contractors play an important role in implementing the Gazprom Group’s projects set to expand access to environmentally friendly energy, enhance energy security, and contribute to the development of Russian regions. Material topics 5, 11, 12, 13	Transparency and openness of procurement Compliance with contractual obligations, business ethics principles, anti-corruption efforts Compliance with anti-trust and anti-monopoly laws and procurement transparency The Gazprom Group supports the growth and the ambition of small and medium-sized businesses to develop and implement innovative solutions for the industry, among other things. To streamline and facilitate cooperation, PJSC Gazprom has a single point of contact system where businesses can quickly submit their proposals for introduction into the Gazprom Group’s operations. This online platform enables companies to successfully integrate cuttingedge technologies, while also enhancing business edge and efficiency.	Key engagement channels Cooperation agreements Organizing joint coordination committees and joint working groups between PJSC Gazprom and its foreign partners Participation in conferences and forums Interaction with industrial unions and associations Execution of natural gas sales contracts Pre-qualification of prospective suppliers and contractors Participation in conferences, forums, and webinars Certification for compliance with GOST R ISO 9001-2015 (ISO 9001:2015) Engagement cases and results in 2024 285 companies entered into the Gazprom Group’s Register of Potential Bidders. 425 suppliers certified their QMS systems under STO Gazprom 9001-2018. 270 representatives took part in the Supplier Day. 34,700 contractors signed contracts with the Gazprom Group to supply goods and services. On the web portal, innovations go through the entire review cycle, from submitting an idea to final decision making. In 2024, 69 new applications were registered and 39 expert opinions prepared. PJSC Gazprom’s Commission for Introduction of Innovative Products reviewed 16 proposals and recorded 15 items in the Register of Innovative Products, which currently holds 194 items, including 95 solutions submitted by SMEs.
Consumers The Gazprom Group provides consumers with high-quality products and services, monitors their satisfaction, and develops new products and services. Material topic 13	High-quality products and services Streamlined feedback and service system	Key engagement channels Customer satisfaction monitoring procedures Development of remote services, expansion and creation of communication channels Contact center of the Unified Gas Infrastructure Expansion Operator Claims management system Face-to-face meetings with consumers Marketing incentives to encourage consumers’ equipment and vehicle conversion to natural gas Gasification across Russia: 880,793 consumers of Gazprom Mezhregiongaz subsidiaries and entities took part in quality assessment, with satisfaction score coming in at 7.91 out of 10. Engagement cases and results in 2024 Over 403 thousand calls processed by the contact center of the Unified Gas Infrastructure Expansion Operator. 11,340 questionnaires received and processed as part of monitoring consumer satisfaction with the services of Gazprom Energoholding subsidiaries and entities.
Foreign regulators of energy markets The Gazprom Group exports its products to various countries around the world, complies with the requirements of foreign market regulators, and participates in industry events. Material topic 4	Obtaining required reports	Key engagement channels Information disclosure Participation in public consultations Participation in international energy conferences and forums Electronic reports using dedicated platforms Engagement cases and results in 2024 The Gazprom Group took part in 39 Russian and seven foreign forums and conferences. Four exhibitions held at the presentation office of the Chairman of the Management Committee; PJSC Gazprom’s corporate display was presented at six stands in Russia and three ones abroad.

Stakeholder

Stakeholder interests

Stakeholder engagement

Shareholders and investors

PJSC Gazprom is Russia’s largest joint stock company. Minority shareholders hold 49.8% of shares in PJSC Gazprom. The Gazprom Group is the largest borrower in the Russian public debt market. PJSC Gazprom pays special attention to improving the efficiency of its corporate governance framework and complying with the listing rules of Russian stock exchanges.

Material topics 2, 4, 12

Development of the Gazprom Group’s business and growth of its capitalization
Consistently solid dividends
Respect for shareholder rights
Disclosure of key information on the Group’s operations

In 2024, the Gazprom Group disclosed consolidated IFRS financial statements for 2023 and the six and nine months of 2024 without exceptions provided for by the Russian Government’s decree No. 1102Russian Government decree No. 1102 On the Specifics of Disclosure and/or Provision of Information Subject to Disclosure and/or Provision in Accordance with Federal Law On Joint-Stock Companies and the Federal Law On the Securities Market dated July 4, 2023.. Despite being included in the list of companies entitled to define disclosure scope independently in accordance with decree No. 903Decree No. 903 of the President of the Russian Federation On the Temporary Procedure for Disclosure and Provision of Information by Certain Russian Business Entities dated November 27, 2023. of the President of the Russian Federation, PJSC Gazprom did not exercise this right to limit reporting disclosures.

Key engagement channels

Holding General Shareholders Meetings
Communications with heads of business units involved in the Corporate Secretary function
A permanent hot line (telephone) for shareholders, review of written queries
Developing PJSC Gazprom’s official website: adding pages on ADR conversion and Eurobond exchange along with other important information
Engagement of private investors. PJSC Gazprom promotes its profiles in specialized social networks and investor communities, such as Pulse (T-Investments), Profit (BCS) and Smart-Lab
Transactions on the Russian debt market
Dialog with rating agencies

PJSC Gazprom offers information support to all its shareholders as required by applicable laws.

Engagement cases and results in 2024

The program to replace Eurobonds held by investors through Russian depositories is completed, with 97.4% of securities replaced since its start in 2022.
Excluding replacement bonds, Gazprom Capital successfully placed conventional bond issues worth RUB 260 billion in 2024.
Expert RA and ACRA reaffirmed PJSC Gazprom’s top credit rating.
PJSC Gazprom’s shares ranked among the most sought-after securities with private investors as of the year-end.
PJSC Gazprom’s channel in Pulse, the largest social network for investors, moved up one position to rank among the top four most popular in terms of subscribers (83,700 people).

For more details on PJSC Gazprom’s share capital, see Gazprom Annual Report 2024.

Media

The Gazprom Group makes up-to-date and reliable disclosures to the general public about its operations. As media plays an important role in such disclosures, the Group maintains a continuous dialog with its representatives.

Material topic 10

Quick, reliable and comprehensive updates on the Gazprom Group’s operations

Key engagement channels

Press releases and news stories
Briefings, media scrums, management interviews
Press tours to the Gazprom Group’s production sites
Explanations, comments, and answers to journalists’ questions
Participation in joint projects with the media
Holding of events for representatives of the blogger community
Implementation of the Gazprom Group’s own special projects

Engagement cases and results in 2024

Over 12 thousand materials on the Group’s activities released.
18 interviews with the top executives of Gazprom Group entities published.
Over 40 trips for journalists to the Gazprom Group’s production assets and facilities organized.

Local communities, including indigenous minorities

Gazprom Group entities operate in all Russian regions, employ local residents, and procure products and services from local businesses.

Material topics 10, 18

Local infrastructure development
New jobs
Local business development
Social investments and charity programs
High level of process and environmental safety in the Gazprom Group entities

Key engagement channels

Participation in city and region development programs
Open public hearings (including on environmental impact assessment)
Charity
Volunteer activities in the regions of operation
Support of indigenous minorities

Engagement cases and results in 2024

The Group supported indigenous minority holidays in the Yamalo-Nenets Autonomous Area.
Targeted aid provided to over 200 nomadic families in the Yamalo-Nenets Autonomous Area.
38 indigenous northern minority representatives requested medical assistance in the facilities of Bovanenkovskoye and Kharasaveyskoye fields.
39 public hearings with indigenous minorities held.
More than 270 thousand people can enjoy the sports facilities built in 2007–2024 as part of the Gazprom for Children project.
Over 2,700 jobs were created by facilities built as part of the Gazprom for Children project in 2022–2024.

For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.

Educational and scientific institutions

To maintain its technological leadership and strengthen the country’s scientific and technical potential, the Gazprom Group invests in science and education and cooperates with universities and research institutions.

Material topics 7, 9

Obtaining financial and other types of support for research and development
Internships and traineeships for students and teachers at the Gazprom Group entities
Joint educational programs

Key engagement channels

Participation in industry events for young scientists, specialists and students of Russian and international universities, school students
Implementation of Gazprom Classes at schools, opening of specialized departments in Russian universities
Work experience practice for students of secondary vocational education institutions and higher education institutions at the Gazprom Group entities
Internship programs for academic staff at production facilities
Support of research institutions in medicine and healthcare

Engagement cases and results in 2024

The Group held the Student Olympiad of Gazprom bringing together 4,700 participants from Russia and 30 other countries.
Gazprom Classes rolled out to another region, which brought their number to 45.
A forum welcoming 132 Gazprom Classes students was conducted at an operating field.
11,929 school students and 7,720 vocational school students completed internship at the Gazprom Group entities.

NGOs

Public organizations and charitable foundations implement environmental protection and biodiversity conservation programs, organize cultural and education campaigns, and provide support to vulnerable groups. The Group supports their efforts as they are a major driving force behind sustainable development.

Material topics 3, 10

Receiving charitable support from the Gazprom Group entities
Taking into account the opinions of local communities, including indigenous minorities, on the Gazprom Group’s new projects
Joint charity and volunteering initiatives

Key engagement channels

Financial support for charitable, environmental and other initiatives of NGOs
Open public hearings
Joint biodiversity conservation projects in the Arctic
Participation of the Gazprom Group employees and their families in joint volunteer campaigns and events

Engagement cases and results in 2024

PJSC Gazprom provided charitable assistance in response to requests from people, covering the costs of medical examinations, treatment, and related expenses, including travel to the treatment location, accommodation, caregiver service, and rehabilitation.

For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.

Government authorities, including market regulators

The Government, PJSC Gazprom’s largest shareholder, controls more than 50% of its shares. The Gazprom Group takes into account the interests of the state and makes a significant contribution to the country’s development.

Material topics 1, 2, 4, 6

Russia’s energy security
Gas infrastructure expansion and development in Russian regions
Development of the national oil and gas industry, import substitution
Gazprom Group’s participation in international cooperation

Key engagement channels

Agreements with regions of the Russian Federation
Intergovernmental commissions with other countries
Participation in events hosted by the government and specialist non-profit and industry organizations: parliamentary hearings, councils, round tables and task force meetings
Submission of data to federal authorities
Participation in the development of roadmaps
Joint drills and trainings

Engagement cases and results in 2024

The Company participated in committee meetings of the State Council of the Russian Federation on energy- and industry-related matters.
Gazprom took part in the meetings of the Federal Gas Infrastructure Expansion Headquarters.
We cooperated with regional governments and administrations of Siberia and the Russian Far East as part of task forces supervising PJSC Gazprom’s investment projects to develop the Eastern Gas Supply System.
The Company signed 81 cooperation agreements with Russian regions.
The Company signed a cooperation agreement with the Kaliningrad Region government on gas supply, gas infrastructure expansion, developing the NGV fuel market, and implementing major projects on October 10, 2024.

For more details on engagement cases and results in 2024, see the Regional Social and Economic Development section.

Local authorities

The Gazprom Group places a special emphasis on the development and safety of communities where the Gazprom Group entities operate, cooperates with local authorities, and supports their initiatives.

Material topics 1, 3, 6

Entering into cooperation agreements with the Gazprom Group entities
Obtaining financial and organizational support for social and cultural initiatives

Key engagement channels

Presentations on the Gazprom Group’s activities to senior local government officials
Cooperation agreements
Financial support of municipal initiatives
Joint drills and trainings

Engagement cases and results in 2024

Gazprom signed cooperation agreements with municipality administrations in the regions of operation, including the towns of Noyabrsk and Gubkinsky, Purovsky District (Yamalo-Nenets Autonomous Area), Lensky Disctrict and several settlements at the Republic of Sakha (Yakutia), and Sobolevsky District (Kamchatka Territory).

Personnel

Personnel is the Group’s greatest asset. The Gazprom Group provides them with decent remuneration and social benefits, ensures workplace safety, offers development and training opportunities, respects their opinions and considers their interests in decision-making.

Material topics 5, 6, 7, 8, 16

Decent remuneration and social benefits
Comfortable and safe working conditions
Training, development, and career progression
Equal rights and opportunities
Protecting the rights of employees and contractors to safe labor, ensuring process safety at the Gazprom Group’s facilities

Key engagement channels

Conferences
Workshop meetings
Regular meetings of workforce with the management
Skills upgrading programs
Sports contests
Corporate events for the Gazprom Group’s employees
The Gazprom Group’s websites

Engagement cases and results in 2024

33,100 employees received housing benefits in the form of mortgage subsidies.
170 thousand people spent time at the Gazprom Group’s health resorts.
11,929 school students and 7,720 vocational school students completed internship with the Gazprom Group entities.
The Gazprom ID Unified Interaction Platform (GID UIP) covers over 360 thousand registered users.
The Gazprom Spartakiada Games took place bringing together 2 thousand participants.
Zonal Fakel Festival tours featured participants from 43 subsidiaries.
A forum for 200 corporate volunteers from 90 Group entities was organized.

For more details on engagement cases and results in 2024, see the Gazprom Group's People section.

Business partners (including suppliers, contractors, strategic international partners)

Contractors play an important role in implementing the Gazprom Group’s projects set to expand access to environmentally friendly energy, enhance energy security, and contribute to the development of Russian regions.

Material topics 5, 11, 12, 13

Transparency and openness of procurement
Compliance with contractual obligations, business ethics principles, anti-corruption efforts
Compliance with anti-trust and anti-monopoly laws and procurement transparency

The Gazprom Group supports the growth and the ambition of small and medium-sized businesses to develop and implement innovative solutions for the industry, among other things. To streamline and facilitate cooperation, PJSC Gazprom has a single point of contact system where businesses can quickly submit their proposals for introduction into the Gazprom Group’s operations. This online platform enables companies to successfully integrate cuttingedge technologies, while also enhancing business edge and efficiency.

Key engagement channels

Cooperation agreements
Organizing joint coordination committees and joint working groups between PJSC Gazprom and its foreign partners
Participation in conferences and forums
Interaction with industrial unions and associations
Execution of natural gas sales contracts
Pre-qualification of prospective suppliers and contractors
Participation in conferences, forums, and webinars
Certification for compliance with GOST R ISO 9001-2015 (ISO 9001:2015)

Engagement cases and results in 2024

285 companies entered into the Gazprom Group’s Register of Potential Bidders.
425 suppliers certified their QMS systems under STO Gazprom 9001-2018.
270 representatives took part in the Supplier Day.
34,700 contractors signed contracts with the Gazprom Group to supply goods and services.
On the web portal, innovations go through the entire review cycle, from submitting an idea to final decision making. In 2024, 69 new applications were registered and 39 expert opinions prepared.
PJSC Gazprom’s Commission for Introduction of Innovative Products reviewed 16 proposals and recorded 15 items in the Register of Innovative Products, which currently holds 194 items, including 95 solutions submitted by SMEs.

Consumers

The Gazprom Group provides consumers with high-quality products and services, monitors their satisfaction, and develops new products and services.

Material topic 13

High-quality products and services
Streamlined feedback and service system

Key engagement channels

Customer satisfaction monitoring procedures
Development of remote services, expansion and creation of communication channels
Contact center of the Unified Gas Infrastructure Expansion Operator
Claims management system
Face-to-face meetings with consumers
Marketing incentives to encourage consumers’ equipment and vehicle conversion to natural gas

Gasification across Russia:

880,793 consumers of Gazprom Mezhregiongaz subsidiaries and entities took part in quality assessment, with satisfaction score coming in at 7.91 out of 10.

Engagement cases and results in 2024

Over 403 thousand calls processed by the contact center of the Unified Gas Infrastructure Expansion Operator.
11,340 questionnaires received and processed as part of monitoring consumer satisfaction with the services of Gazprom Energoholding subsidiaries and entities.

Foreign regulators of energy markets

The Gazprom Group exports its products to various countries around the world, complies with the requirements of foreign market regulators, and participates in industry events.

Material topic 4

Obtaining required reports

Key engagement channels

Information disclosure
Participation in public consultations
Participation in international energy conferences and forums
Electronic reports using dedicated platforms

Engagement cases and results in 2024

The Gazprom Group took part in 39 Russian and seven foreign forums and conferences.
Four exhibitions held at the presentation office of the Chairman of the Management Committee; PJSC Gazprom’s corporate display was presented at six stands in Russia and three ones abroad.