Stakeholder Engagement Practices

• Development
  of the Gazprom Group’s
  Business and growth
  of its capitalization
• Consistently solid dividends
• Respect for shareholder rights
• Transparency and openness
  of the Gazprom Group

PJSC Gazprom’s
approach to protecting
the rights and interests
of shareholders
and investors

PJSC Gazprom’s Corporate
Governance Framework
enables the shareholders
to exercise their rightsvand protect their interests,
allows maintaining
an open dialog with
them and responding
to their requests.

• Holding General
  Shareholders Meetings
• Enabling communication
  with the Corporate
  Secretary
• Developing PJSC Gazprom’s
  website in three languages
• Responses to written
  inquiries from shareholders
• Hot line (telephone)
  for shareholders
• Web pages dedicated
  to the ADR conversion
  and Eurobond exchange
• PJSC Gazprom profiles
  in social networks
  and communities

• exchanging Eurobonds
  for Russian bonds;
• receiving coupon payments
  on Eurobonds through
  foreign clearing systems;
• receiving missed dividends;
• ADR conversion;
• PJSC Gazprom’ financial
  performance.

• Information support for Russian
  investors on the ongoing
  Eurobond replacement process
• Handling investor inquiries
  about missed dividends
• Information support on ADR
  conversion for investors
• Publishing the 2022 IFRS
  financial statements,
  the disclosed consolidated
  interim condensed financial
  statements for the six months
  of 2023 and the Issuer’s Report
  for the six months of 2023.
• Reviewing the matter
  «On the Follow-Up of Measures
  to Improve the Relations with
  PJSC Gazprom’s Shareholders
  and Investors» at the meeting
  of PJSC Gazprom’s Board
  of Directors.

A significant number of investment companies
and banks have resumed analytical coverage
of PJSC Gazprom’s shares.

PJSC Gazprom’s channel in Pulse, the largest social
network for investors, was among the top five most
popular in terms of subscribers (58,000 people).

In November 2023, seven bond issues of Gazprom
Capital were transferred from the third to the second
tier of the list of securities admitted to trading. This
led to the removal of restrictions for certain Russian
institutional investors to participate in the acquisition
of such bonds in the primary and secondary markets.

PJSC Gazprom was named the winner of the Cbonds
Awards 2023 in the Issuer of the Year nomination.

Results of efforts to protect the rights and interests
of PJSC Gazprom’s shareholders and investors:

• 0 violations of investors’ rights;
• 0 conflicts of interest;
• 0 instances of using insider information;
• over 97% of the Eurobonds the rights to which
  are recorded by Russian depositaries were replaced
  by PJSC Gazprom’s bonds issued under Russian
  laws.Estimate by GPB, PJSC Gazprom’s corporate broker.

• Quick, reliable
  and comprehensive updates
  on the Gazprom Group’s
  operations

• Press releases and news
  stories
• Briefings, media scrums,
  management interviews
• Press tours to the Gazprom
  Group’s production sites
• Explanations, comments,
  and answers to journalists’
  questions
• Participation in joint projects
  with the media
• Holding of events
  for representatives
  of the blogger community
• Implementation
  of the Gazprom Group’s own
  special projects

Posted some 400 official press releases and messages
in PJSC Gazprom’s Telegram channel.

Published twelve interviews with the top executives
of Gazprom Group entities.

Organized over 50 trips for journalists to the Gazprom
Group’s production assets and facilities.

Sent about 900 explanations, comments and answers
to journalists’ questions.

Held 56 events for the media and bloggers.

Media made 5,400 publications about PJSC Gazprom’s
operations.

• Local infrastructure
  development
• New jobs
• Local business development
• Social investments and charity
  programs
• High level of process
  and environmental safety
  in Gazprom Group entities

PJSC Gazprom’s approach
to protecting the rights
and interests of local
communities, including
indigenous minorities

PJSC Gazprom respects
the labor and safety rights
of local communities
and the rights of indigenous
people to preserve
their traditional habitat,
cooperates with
indigenous communities
and maintains a dialog
with local communities,
provides them with social
and charitable support.

• Participation in city
  and region development
  programs
• Open public hearings
  (including on environmental
  impact assessment)
• Charity
• Volunteer activities
  in the regions of operation
• Support of indigenous
  minorities

• improvement of the urban
  environment, construction
  of sports and cultural
  facilities, support
  for the initiatives of local
  residents, and assistance
  to socially disadvantaged
  groups;
• organization and financial
  support of projects
  for the development
  of indigenous culture
  and traditions;
• financial assistance
  to religious organizations;
• support of socially
  vulnerable population
  groups by providing
  financial assistance
  for treatment,
  rehabilitation, purchase
  of medical equipment
  and other needs.

RUB 461.1 million was spent for sponsorship
of indigenous minorities support

More than 265,000 people can enjoy the sports
facilities built as part of the Gazprom for Children
project.

Removed 500 tons of metal scrap and 504 tons
of other legacy waste of the first geological exploration
from indigenous territories in Yamal.

Opened three halls of the exhibition «Peter the Great
Gallery» at the State Hermitage Museum.

Continued the restoration works in Chinese Palace
in Oranienbaum for the Peterhof State Museum
Reserve.

Organized the restoration of paintings by Karl Bryullov,
Victor Borisov-Musatov, Valentin Serov, Konstantin
Korovin, Zinaida Serebriakova, and other artists
in the State Russian Museum.

Organized Epiphany-Day skating on the ice rink
in the Flagshtock social space for 250 children from
orphanages and boarding schools, as well as children
under guardianship

Results of efforts to protect the rights and interests
of local communities (including indigenous minorities)
by PJSC Gazprom:

0 violations involving the rights of indigenous
minorities were identified across the Group’s footprint.

74 projects to support indigenous minorities were
implemented by the Gazprom Group in 2023.

Over 2,500 jobs were created by facilities built as part
of the Gazprom for Children project in 2022–2023.

Held traditional contest of reindeer breeders
and Fisherman’s Days in the Yamalo-Nenets
Autonomous Area.

• Obtaining financial and other
  types of support for research
  and development
• Internships and traineeships
  for students and teachers
  at the Gazprom Group entities
• Joint educational programs

• Participation in industry
  events for young scientists,
  specialists and students
  of Russian and international
  universities, school students
• Implementation of Gazprom
  Classes in schools, opening
  of specialized departments
  in Russian universities
• Work experience practice
  for students of secondary
  vocational education
  institutions and higher
  education institutions
  at the Gazprom Group
  entities
• Internship programs
  for academic staff
  at production facilities
• Support of research
  institutions in medicine
  and healthcare

• financial support;
  
• internships
  and traineeships;
• joint educational projects.

• Development of Innovative Approaches to Treat
  Acquired Aplastic Anemia in Children;
• Assessing the role of molecular genetic alterations
  in the clinical course of inherited pediatric AML/MDS
  predisposition syndromes.

Three research projects were included in the R&D
Program of Gubkin Russian State University of Oil
and Gas.

The Gazprom Group continued to partner with 18
universities.

11,229 students completed internships
at Gazprom Group entities.

3,623 graduates of secondary vocational and
higher education institutions were employed at the
Gazprom Group entities.

• Receiving charitable support
  from the Gazprom Group
  entities
• Taking into account
  the opinions of local
  communities, including
  indigenous minorities,
  on the Gazprom Group’s new
  projects
• Joint charity and volunteering
  initiatives

• Financial support
  for charitable, environmental
  and other initiatives
  of NGOs
• Open public hearings
• Joint biodiversity
  conservation projects
  in the Arctic
• Participation of the Gazprom
  Group employees and their
  families in joint volunteer
  campaigns and events

• funding of charitable
  programs aimed
  at environmental
  protection;
• organization and financial
  support of projects
  for the development
  of indigenous culture
  and traditions;
• financing of patriotic
  and sports projects,
  programs to popularize
  the Russian language
  and preserve cultural
  heritage;
• support for local
  communities and socially
  vulnerable population
  groups.

Over 4,500 charity and sponsorship project were
funded by the Gazprom Group.

Support was provided to the environmental program
for preserving the population of the Amur tiger
in its natural habitat.

The Gazprom Group supported projects of the YAMINE
Charity Foundation for the treatment and rehabilitation
of severely ill children and children with disabilities
in the Yamal-Nenets Autonomous Area.

• Russia’s energy security
• Gas infrastructure expansion
  and development in Russian
  regions
• Development of the national
  oil and gas industry, import
  substitution
• Gazprom Group’s participation
  in international cooperation

• Agreements with regions
  of the Russian Federation
• Intergovernmental
  commissions with other
  countries
• Participation in events
  hosted by the government
  and specialist non-profit
  and industry organizations:
  parliamentary hearings,
  councils, round tables
  and task force meetings
• Submission of data
  to federal authorities
• Participation
  in the development of road
  maps and expert reviews
  of draft laws, including
  preparation of proposals,
  comments and amendments
• Joint drills and trainings

• gas infrastructure
  expansion;
• financing of social, sports,
  infrastructure projects and
  programs;
• entering into agreements,
  implementation
  of investment and repair
  programs;
• different aspects
  of the operation and
  regulation of markets.

The Gazprom Group’s top
management reviewed
the requests received, including
on the basis of proposals from
the Gazprom Group entities,
and made decisions to support
or refrain from participating,
in particular financially,
in projects.

The Gazprom Group entities
jointly with government
authorities held meetings
on interaction in implementing
plans and joint activities.

2,131 facilities were built as part of the Gazprom
for Children project in 2023.

PJSC Gazprom and the Russian Ministry of Industry
and Trade signed an agreement of intent on interaction
and cooperation for import substitution of construction
and road building equipment.

• Entering into cooperation
  agreements with Gazprom
  Group entities
• Obtaining financial
  and organizational support
  for social and cultural
  initiatives

• Presentations
  on the Gazprom Group’s
  activities to senior local
  government officials
• Cooperation agreements
• Financial support
  of municipal initiatives
• Joint drills and trainings

• Decent remuneration
  and social benefits
• Comfortable and safe working
  conditions
• Training, development,
  and career progression
• Equal rights and opportunities

PJSC Gazprom’s
approach to protecting
the rights and interests
of its personnel

Gazprom attracts the best
talent and provides them
with decent remuneration
and social benefits, pays
special attention to training
and development programs,
including for young
professionals, as well as early
career guidance for potential
employees, and ensures
safe working conditions.

• Conferences
• Workshop meetings
• Skills upgrading programs
• Corporate events
  for the Gazprom Group’s
  employees

• personnel participation
  in corporate events,
  competitions, contests,
  and festivals.

260 projects were submitted to the 14th Contest
of Public Relations and Mass Media Services
of PJSC Gazprom subsidiaries with 36 of them
awarded.

Increased medical screening coverage of the Gazprom
Group employees by 22.6% (with the introduction
of preventive programs).

• In 2023, the Gazprom Group identified no violations
  related to gender, racial, religious, political or other
  forms of discrimination.
• 0 violations of employees’ rights to freedom
  of association or collective bargaining
  at the Gazprom Group;
• 0 conflicts between employees and employers
  resulting in strikes, interruption of business
  or collective labor disputes, including conflicts
  pertaining to violation of the human rights to freedom
  of association and collective bargaining;
• 0 natural or man-made emergencies
  at PJSC Gazprom facilities.

• Transparency and openness
  of procurements and tenders
• Compliance with contractual
  obligations, business ethics
  principles, anti-corruption
  efforts
• Compliance with anti-trust
  and anti-monopoly laws
  and tender transparency

• Cooperation agreements
• Organizing joint
  coordination committees
  and joint working groups
  between PJSC Gazprom
  and its foreign partners
• Participation in conferences
  and forums
• Interaction with industrial
  unions and associations
• Execution of natural gas
  sales contracts

• QMS certification
  for compliance with
  GOST R ISO 9001-2015;
• agreements and joint
  projects with foreign
  partners, activities of joint
  coordination committees
  and joint working groups;
• cooperation
  in import substitution
  and technological
  development.

PJSC Gazprom reviewed
all inquiries received from
its business partners and, where
necessary, prepared appropriate
responses.

453 suppliers of goods, works and services
had their QMS certified for compliance with
STO Gazprom 9001-2018.

Over 150 companies took part in PJSC Gazprom’s
Supplier Day forum as part of the Tatarstan
Petrochemical Forum in Kazan.

• High-quality products
  and services
• Streamlined feedback
  and service system

PJSC Gazprom’s approach
to protecting the rights
and interests of consumers

The Gazprom Group seeks
to provide consumers
with top quality products
and services and engages
with them by responding
quickly and responsibly
to their needs.

• Customer satisfaction
  monitoring procedures
• Development
  of remote services,
  expansion and creation
  of communication channels
• Claims management system
• Face-to-face meetings with
  consumers
• Marketing incentives
  to encourage consumers’
  equipment and vehicle
  conversion to natural gas

The quality of services
was monitored and consumers
were provided with counseling
support.

265,000 households connected as part of the gas
infrastructure expansions program in 2023.

• Information disclosure
• Participation in public
  consultations
• Participation in international
  energy conferences
  and forums
• Electronic reports using
  dedicated platforms